Domain issue

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ghofer
Posts: 3
Joined: Friday, March 17th, 2006, 6:22:46amUTC (2006-03-17T06:22:46+00:00UTC)

Domain issue

Post by ghofer » Wednesday, May 2nd, 2007, 5:34:43amUTC (2007-05-02T05:34:43+00:00UTC)

domain garethofer.com was being transferred to the trudomains.com system a couple days ago i was also told the transfer would be quick yet it's still under activating status.

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Root
Systems/Network Administrator
Posts: 417
Joined: Sunday, March 2nd, 2003, 5:34:39pmUTC (2003-03-02T17:34:39+00:00UTC)
Location: Houston, Texas, U.S.A.
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Re: Domain issue

Post by Root » Wednesday, May 2nd, 2007, 6:09:14amUTC (2007-05-02T06:09:14+00:00UTC)

ghofer wrote:domain garethofer.com was being transferred to the trudomains.com system a couple days ago i was also told the transfer would be quick yet it's still under activating status.
Hello Garet,

I am currently looking into this and will update you as soon as I know more.

Thank you for your patience.
The Root Underground | TRU - Houston, Texas, U.S.A.
DBA TRU Networks Hosting Services http://www.trunetworks.com
TRU Domains Registrar Services http://www.trudomains.com (Reseller/Bulk discounts available.)

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Root
Systems/Network Administrator
Posts: 417
Joined: Sunday, March 2nd, 2003, 5:34:39pmUTC (2003-03-02T17:34:39+00:00UTC)
Location: Houston, Texas, U.S.A.
Contact:

Re: Domain issue

Post by Root » Wednesday, May 2nd, 2007, 6:39:58pmUTC (2007-05-02T18:39:58+00:00UTC)

Root wrote:
ghofer wrote:domain garethofer.com was being transferred to the trudomains.com system a couple days ago i was also told the transfer would be quick yet it's still under activating status.
Hello Garet,

I am currently looking into this and will update you as soon as I know more.

Thank you for your patience.
Hello Garet,

Please refer to my detailed reply via IM, in this case AIM.

To summarize, you have more than one account in the TRU Domains system; an order was placed in one account, account "A," and paid for, but for some reason either you cancelled it or the losing registrar failed to approve the transfer; subsequently, an appropriate credit was automatically applied; this process or first attempt all occurred within a brief 4-minute timespan. A new order was then placed, not in account "A," but in a second account of yours, account "B," but not paid for; because it was not in the same account as the one you sent the payment to, the funds paid for the first order were not available thereby causing the second attempt to be stalled or "locked in processing" until additional funds are added. To resolve this, I suggest allowing us to remove the credit from your first account and apply it to your second account.

Please let us know how you would like to proceed. :)
The Root Underground | TRU - Houston, Texas, U.S.A.
DBA TRU Networks Hosting Services http://www.trunetworks.com
TRU Domains Registrar Services http://www.trudomains.com (Reseller/Bulk discounts available.)

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